When an important in the network is going to be made, like the installing of one or more new servers, that affect Transpas or the Transpas-database, is it necessary to take into account a number of things.
Experience has shown that this kind of migration often is not as simple as you might assume. Especially when you are migrating to a cloud environment. Does the system perform well, even when many people are working with the database at the same time? Sometimes a migration works out fine, sometimes the migration has to be rolled back because no stable sitation can be reached.
In practice Art Systems is a good party to solve these kinds of problems. We take our responsibility here. To ensure that this migration goes smoothly, we have set a number of guidelines.
Inform all parties well ahead about the migration and make sure vendors of other systems are involved.
Does the new environment meet our hardware advice?
On the page below you can check what our hardware advice is to make sure Transpas performs optimally.
To ensure that Transpas can communicatie in the correct way with the SQL server, and we can do the work our customers ask us to do, it is important to consider the following:
First have the systems administrator install all software on your new infrastructure. Then execute a full systems test including on-board computers, invoicing, financial system, e-mail, fax, imports and export, en with many users logged in simultaneously. Only when everything works, we can set a date and time to 'go live'.
Migrations often run late, so schedule a wide margin of time and do not plan right before certain events which can not be delayed.
We accept requests for a migration only from our customer, not from systems administrators. We expect our customers to take an active part in accompanying the migration.
We offer one hour of remote assistance for each migration per year.
When more time is needed this is charged by the regular hourly rate.
Assistance on location is always charged and this a charged on a daily basis.
We offer support on workdays from 8.00 am to 5.30 pm.
Support on different times is possible.
This has to be agreed upon in advance and these hours are always charged. So here the first hour is not subtracted from the total amount of time.
By requesting our support, you agree with these guidelines.
We share your wish for a fast, problem-free migration. This text should be seen in that light. We trust on your understanding in this matter.
Good luck with the migration!