The delivery statuses in Transpas Enterprise provide a chronological overview of the life cycle of an order.
Example 1
The driver wants to unload at an address, but the recipient is not present.
Transpas Enterprise offers a number of options for following up on this observation and recording the associated delivery status:
- The driver indicates a certain status in the on-board computer when handling the unloading task (depending on the layout of the question path). This adds a delivery status to the order that ensures that the shipment is placed on Track. The customer service will handle this further.
- The driver calls the planner. The planner links the corresponding delivery status to the activity in the planning, so that the shipment is visible in the Shipment Follow-up screen. The customer service employees can now further process this status.
- The driver calls the planner, who applies the delivery status Not at home to the order via a right-click action. A so-called follow-up action can be linked to this delivery status. This follow-up action ensures that a return shipment is automatically made to the depot and that a subsequent delivery is made the next day. The planner can also decide to place the goods on location after contacting his client.
In all cases, a delivery status is therefore linked to the shipment, or to a specific goods line or item. This delivery status can ensure that the shipment ends up in the follow-up screen for processing by the customer service. If this status does not need to be handled seperately, a follow-up action can also be started immediately, for example creating a new delivery or return that may or may not be invoiced.
Example 2
Upon arrival at the cross-dock, the driver notices that the shipment is damaged. The cross-dock employee can record what is going on with a cross-dock scan and a delivery status is recorded on the shipment. The customer service can contact the customer and take care of the further handling of this damage.
Example 3
When loading the car on the cross dock the driver sees that only 2 of the 3 pallets are present. You can record this by means of a delivery status on the shipment. The customer service can then consultat with the customer and determine what needs to be done.